CitiBus FAQs

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What does the pass look like?

How much does it cost to ride the bus?

Click on the following link for Fare Information

How can I pay for fare?

CitiBus accepts prepaid bus passes or EXACT CASH ONLY. Drivers do not have change.

Can I purchase bus passes for multiple rides?

Yes. Complete information can be found on our Fare Information page.

Can I share my bus pass?

No, passes cannot be shared or used to pay the fare of additional customers.

How can I get a reduced fare card (50% fare)?

Complete information about our half fare program can be found at the following link Half Fare Program

Routes and Schedules
What are the hours of operation for Watertown CitiBus?

Monday through Friday 7am – 6pm  Last bus departs at 5:40pm
Saturday 9:40 am – 5:30 pm  Last bus departs at 5pm
Buses do not run on Sunday

Does CitiBus operate on Holidays?

CitiBus does not operate on -

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day 
  • Christmas
Where can I obtain a schedule and map of the CitiBus service area?

Maps and schedules can be viewed and printed by clicking on the following link Routes & Schedules 

Can I make stops that are not on the fixed route?

Buses can stop at almost all intersections ALONG THE ROUTE. Alert the driver by pulling the chime cord in ADVANCE of the desired destination to allow ample time for the bus to come to a complete stop.

Riding the Bus
Are buses wheelchair accessible?

All buses are equipped with wheelchair ramps

Are buses available to people with disabilities?

Appointment based Paratransit Services for people with a disability that prevents them from riding a CitBus Fixed Route bus without assistance of from traveling to a CitiBus Fixed Route bus stop are available. For more detailed information see our Paratransit Services page.

Are audio devices allowed on CitiBus?

Customers wishing to listen to music or audio must do so using earphones at a level that does not disturb the driver or other passengers.

How do I transfer between buses?

Transfer passes are issued at no charge upon request when boarding the bus in route (location other than Transfer Station) only. Transfer passes cannot be used to get back to the same bus from which they were issued and are accepted at the Transfer Station only and not in route.

Can I bring my pet on the bus?

Service animals only, are allowed on CitiBus.

Can I eat and drink on the bus?

No, there is no eating or drinking allowed on the bus.

How do I contact someone at CitiBus?

CitiBus can be contacted by phone at (315)-785-7772 or by email at

Where can I find out about an item I lost on the bus?

To inquire about a lost item, please call (315) 785-7772 or email us at

If we have your item, it may be claimed at the CitiBus office on Newell Street weekdays between 7:00am and 3:00pm.

How do I get information about advertising on CitiBus?

Information about advertising on CitiBus can be found here Advertising Information

Still need help or have a question?

Contact CitiBus by phone at 315-785-7772 or email at

General Information
Phone Numbers
(315) 785-7772 (315) 785-7778
Fax: (315) 755-9379
Emergencies: Dial 911
544 Newell St.

Monday - Friday
7:00 am - 3:00 pm