Click on the following link for Fare Information
CitiBus accepts prepaid bus passes or EXACT CASH ONLY. Drivers do not have change.
Yes. Complete information can be found on our Fare Information page.
No, passes cannot be shared or used to pay the fare of additional customers.
Complete information about our half fare program can be found at the following link Half Fare Program
CitiBus App Disclaimer
Instructions:
The Passes section displays the available passes to use.
Tap the desired product to Activate a pass to ride.
The Activities section displays your purchases and bus pass activation history.
Contacts:
For customer service call 315-785-7772, 7:00 a.m. to 3:00 p.m.
Monday – Friday or email CitiBus at CitiBus@watertown-ny.gov
Monday through Friday 7am – 6pm Last bus departs at 5:40pm
Saturday 9:40 am – 5:30 pm Last bus departs at 5pm
Buses do not run on Sunday
CitiBus does not operate on -
Maps and schedules can be viewed and printed by clicking on the following link Routes & Schedules
Buses can stop at almost all intersections ALONG THE ROUTE. Alert the driver by pulling the chime cord in ADVANCE of the desired destination to allow ample time for the bus to come to a complete stop.
All buses are equipped with wheelchair ramps
Appointment based Paratransit Services for people with a disability that prevents them from riding a CitBus Fixed Route bus without assistance of from traveling to a CitiBus Fixed Route bus stop are available. For more detailed information see our Paratransit Services page.
Customers wishing to listen to music or audio must do so using earphones at a level that does not disturb the driver or other passengers.
Transfer passes are issued at no charge upon request when boarding the bus in route (location other than Transfer Station) only. Transfer passes cannot be used to get back to the same bus from which they were issued and are accepted at the Transfer Station only and not in route.
Service animals only, are allowed on CitiBus.
No, there is no eating or drinking allowed on the bus.
CitiBus can be contacted by phone at (315)-785-7772 or by email at citibus@watertown-ny.gov
To inquire about a lost item, please call (315) 785-7772 or email us at citibus@watertown-ny.gov.
If we have your item, it may be claimed at the CitiBus office on Newell Street weekdays between 7:00am and 3:00pm.
Information about advertising on CitiBus can be found here Advertising Information
Contact CitiBus by phone at 315-785-7772 or email at citibus@watertown-ny.gov
WATERTOWN CITIBUS PASSENGER CODE OF CONDUCT
The City of Watertown CitiBus system is committed to providing safe, reliable, and accessible public transportation for all passengers. To ensure the safety, security, accessibility, and comfort of everyone, passengers are expected to comply with the following rules while using CitiBus vehicles, bus stops, shelters, transfer locations, and transit facilities.
FARES
• Passengers must pay the appropriate fare before occupying a seat.
• Reduced fare passengers must present valid identification upon request.
• Operators are unable to make change.
• Transfers, passes, and fare media must be used in accordance with CitiBus policies.
PASSENGER CONDUCT
Passengers shall:
• Follow reasonable instructions provided by CitiBus personnel.
• Remain seated whenever possible while the vehicle is in motion.
• Respect the rights, safety, and comfort of other passengers and employees.
Passengers shall NOT:
• Consume food or beverages onboard vehicles.
• Possess open food or beverage containers onboard vehicles.
• Spit or expel bodily fluids.
• Use threatening, abusive, harassing, obscene, or discriminatory language or behavior.
• Fight, assault, intimidate, or interfere with passengers or employees.
• Damage, vandalize, or tamper with transit property or equipment.
• Litter on vehicles, at bus stops, shelters, or transit facilities.
• Engage in conduct that creates a safety hazard or disrupts transit operations.
• Play audio devices without headphones.
• Operate speakers or devices that disturb other passengers.
• Smoke, vape, or use tobacco products onboard vehicles or within transit facilities.
• Consume alcoholic beverages or possess open containers of alcohol.
• Use illegal drugs or be under the influence to the extent that safe transportation cannot be provided.
• Carry hazardous materials, flammable substances, or dangerous items prohibited by law.
CARRY-ON ITEMS, CARTS, STROLLERS, AND PERSONAL BELONGINGS
Passengers may bring personal belongings onboard provided the items can be safely carried and controlled by the passenger without assistance from CitiBus personnel.
All personal belongings, including bags, packages, carts, strollers, and other items, must remain under the passenger's control at all times.
• Passengers are limited to personal belongings that can be boarded in a single trip.
Items may not:
• Block or obstruct aisles, doorways, emergency exits, or vehicle walkways.
• Interfere with access to priority seating or wheelchair securement areas.
• Create a tripping hazard.
• Occupy additional passenger seating.
• Prevent safe passenger movement within the vehicle.
• Prevent the safe operation of the vehicle.
• Prevent or impede emergency evacuation.
Personal shopping carts may not exceed 30 inches in height, 18 inches in width, and 18 inches in depth, excluding wheels and handles.
All contents must fit completely within the cart or walker. Items may not protrude from, hang from, or be attached to the outside of a cart or walker.
Passengers are encouraged to fold strollers when practical. Strollers and personal belongings must not obstruct aisles, doorways, emergency exits, or passenger walkways.
CitiBus personnel may limit the number of carts, strollers, or large personal items permitted onboard when necessary to maintain passenger safety, accessibility, and available space.
Mobility aids, including wheelchairs, walkers, canes, and other devices used by individuals with disabilities, are permitted in accordance with the Americans with Disabilities Act (ADA).
SERVICE ANIMALS
Service animals are permitted in accordance with the Americans with Disabilities Act (ADA).
Pets and emotional support animals that do not qualify as service animals are not permitted.
PRIORITY SEATING AND ACCESSIBILITY
Priority seating areas are reserved for seniors and individuals with disabilities.
Passengers must vacate priority seating when requested by an individual with a disability or when directed by CitiBus personnel.
Wheelchair securement areas must remain available for passengers who require them.
PASSENGER SAFETY
Passengers shall not:
• Extend any part of their body or belongings outside vehicle windows.
• Distract the operator while the vehicle is in motion except when necessary for safety or transit-related assistance.
• Stand in areas that interfere with the operator's view or vehicle controls.
• Interfere with emergency equipment or safety devices.
CITIBUS AUTHORITY
CitiBus personnel are authorized to make reasonable determinations regarding passenger safety, security, accessibility, and operational concerns.
CitiBus personnel shall determine whether an item creates a safety hazard, obstructs passenger movement, interferes with emergency evacuation, prevents safe operation of the vehicle, or otherwise violates this Code of Conduct.
Passengers must comply with instructions issued by CitiBus personnel regarding safety, seating, accessibility, personal belongings, and vehicle operations.
FAILURE TO COMPLY
Passengers who violate this Code of Conduct may be:
• Directed to correct the violation.
• Required to remove or reposition personal belongings.
• Denied boarding.
• Directed to leave the vehicle or transit facility.
• Suspended from service when authorized by applicable law, City policy, or administrative procedures.
Violations involving criminal activity may be referred to law enforcement.
