SeeClickFixFAQ
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SeeClickFix FAQs
How do I download the SeeClickFix Mobile App?



The SeeClickFix Mobile App is available for download here:


Apple Store - https://apps.apple.com/us/app/seeclickfix/id322000552

Google play - https://play.google.com/store/apps/details?id=com.seeclickfix.ma.android

How to Submit a Request?

Instructions on requesting a service or reporting an issue:

  1. Click the link for the request best match your issue or service request.
  2. Type in the address/location of the service request or drag the map marker to the location of your issue.
  3. Click Confirm Location.
  4. Attach an Image if possible and click Next Step.
  5. Add a detailed description and Confirm Details.
  6. Add your name and email address for follow-up (as needed).
  7. Submit your request.
What can I expect from using this system?

SeeClickFix is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Citizen's can also request some specific services. Please provide a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are required to enter your email address in the event that staff needs to follow up with you. As you provide your email address, you will also receive automated updates on the status of your issue as City staff work to resolve it. This system is for reporting NON-EMERGENCY ISSUES ONLY!


For issues related to no water, excess water (flooding) and frozen meter or water lines please call 315-785 7845, which is available 24/7.

What should I NOT use this system for?

This is reporting tool is for NON-EMGERGENCY ISSUES ONLY. Please call 911 if you have an emergency to report. 

Will I receive updates on my request?

You will automatically receive updates on your request when you create a free Key West Connect by SeeClickFix account.

What if I submitted a request but haven't received a response?

The City receives many requests per day, and departments do their best to respond in a timely manner.  If you submitted a request and it hasn't been resolved, please be patient as staff is processing requests in the order that they come in. If you haven't received any communication or updates within several days of submitting your request, please contact the department directly for an update.

Is there a cost to citizens?

There is no cost to the citizen to use SeeClickFix. The app is free for download and the browser version is also free.