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Paratransit
Contact
c/o Cleveland Services
404 Sherman Street
Watertown, NY  13601

Ph: (315) 405-4867

Hours
7:00 am - 6:15 pm
Monday - Friday

9:40 am - 5:35 pm
Saturday

The City of Watertown announces that eligibility for public Paratransit service under the provisions of the 1990 "Americans With Disabilities Act" (ADA) will be determined through a Certification process.

Any individual interested in the service must complete this application of call (315) 405-4867 for more information.

Download the Paratransit application.

YOU ARE ELIGIBLE TO RIDE THE PARATRANSIT BUS IF YOU:

Any person who is unable to board, ride, or exit a Watertown CitiBus Fixed Route bus without the assistance of another person as a result of a physical, visual, or mental disability.

Any person with a functional disability who has a specific impairment related condition that makes it impossible for them to travel to a Watertown CitiBus Fixed Route bus stop.


HOW DOES THE CERTIFICATION PROCESS WORK?

All persons with disabilities wishing to be certified, as "ADA Paratransit Eligible" must:

Complete the application form
Have your doctor or other licensed or certified health care professional sign the form

Mail the completed forms to address at right of screen

Once your application and the professional verification forms have been received, the City of Watertown will mail you written notification of your eligibility status. All those who fill out an application will receive temporary eligibility until the official written notification has been sent.


AVAILABILITY OF SERVICE

The Paratransit service is available for all eligible persons during the same hours of operation as the  fixed route service provided by the CitiBus:


Monday through Friday, 7 AM to 6:15 PM Saturday 9:40 AM to 5:35 PM.

All appointments must be made before 5 PM the day prior to the time of requested service.