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How and where do you file a complaint?

You may call dispatch and ask to speak to the on-duty supervisor. Or, you may come to the Metro-Jefferson Public Safety Building at 751 Waterman Drive during business hours. If you are uncomfortable with coming to the building, the supervisor may arrange to meet you at another location. You will be asked to sign the formal complaint form.

Methods of Contact
Dispatch: 315-782-2233
315-786-2601
Hours: Walk-In from 8 AM until 4 PM

Who may complain?

Any person who witnesses or has knowledge of police misconduct may file a complaint with the Watertown Police Department.

 

How is the complaint resolved?

Generally, it is resolved through mediation. If you do not wish to have your complaint mediated, you may request that an internal investigation into your complaint be initiated.


How long will the investigation take?

Every investigation is different. While we recognize that it is important to complete the investigation as quickly as possible, our primary goal is to conduct a thorough and impartial investigation. You will be periodically updated on the progress of the investigation.


Who reviews the complaint and investigation?

Every complaint and investigation is reviewed by the Chief of Police who makes a finding. You will then be notified of that finding.


Responsibility - Ours and Yours

The Watertown Police Department views all citizens' complaints very seriously, and actively pursues investigations into misconduct. For this reason, you must ensure that your complaint is based on fact, and that you have provided us with all the facts to the best of your ability. If you intentionally make a false report to this Department, making a false report could result in criminal and/or civil legal proceedings being filed against you.